DELCOURT Cécile
Professeure
Ecole de Gestion de l'Université de Liège
HEC Liège : UER
UER Management : Marketing
HEC Liège Research: Strategic Marketing Innovation
- ULiège address
-
Bât. N1 Marketing
rue Louvrex 14
4000 Liège
Belgique
- Local
- Office 307 in N1-rue Louvrex 14
- ULiège phone number
- +32 4 2327306
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- Conseil sectoriel à la recherche et à la valorisation
- Sciences humaines
Biography
Dr. Cécile Delcourt is Full Professor in Marketing & Services Management. Her research and teaching interests are customer experience management, customer-centric organizations, ethics in marketing, critical services such as healthcare, and consumer behavior. She holds a Ph.D. in Management Science from Radboud University (Nijmegen, the Netherlands) and HEC Liege. Cécile Delcourt has been a visiting scholar at the Bowling Green State University (Ohio, USA), Queensland University of Technology (Australia)¿among others. She has published in the Journal of Service Research, Journal of Service Management, Journal of Services Marketing, International Journal of Operations & Production Management, Journal of Philanthropy & Marketing¿among others. She was the recipient of the ¿Highly Commended Paper¿ awarded by Emerald but also the¿ best paper award¿ granted by Services Special Interest Group of the American Marketing Association. Next to her academic commitments, she provides both international and national companies with workshops and advisory services to help them to become more customer-centric.
Duties or mandates
- Associate Professor, Ph.D.
- Head of the Master entitled "International Strategic Marketing"
Scientific distinctions
- Finalist for the best paper award granted by Services Special Interest Group (SERVSIG) of the American Marketing Association (AMA) for the article: Delcourt, C. et al.., (2016) in Journal of Service Research (2017)
- Highly Commended Paper (Emerald) (2014)