Ecole de Gestion de l'Université de Liège
HEC Liège : UER
UER Management : Marketing
HEC Liège Research: Strategic Marketing Innovation

Adresse ULiège
Bât. N1 Marketing
rue Louvrex 14
4000 Liège
Office 307 in N1-rue Louvrex 14
Téléphone de service
+32 4 2327306
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Sciences humaines


Dr. Cécile Delcourt is Full Professor in Marketing & Services Management. Her research and teaching interests are customer experience management, customer-centric organizations, ethics in marketing, critical services such as healthcare, and consumer behavior. She holds a Ph.D. in Management Science from Radboud University (Nijmegen, the Netherlands) and HEC Liege. Cécile Delcourt has been a visiting scholar at the Bowling Green State University (Ohio, USA), Queensland University of Technology (Australia)¿among others. She has published in the Journal of Service Research, Journal of Service Management, Journal of Services Marketing, International Journal of Operations & Production Management, Journal of Philanthropy & Marketing¿among others. She was the recipient of the ¿Highly Commended Paper¿ awarded by Emerald but also the¿ best paper award¿ granted by Services Special Interest Group of the American Marketing Association. Next to her academic commitments, she provides both international and national companies with workshops and advisory services to help them to become more customer-centric.

Fonctions ou mandats

  • Associate Professor, Ph.D.
  • Head of the Master entitled "International Strategic Marketing"

Distinctions scientifiques

  • Finalist for the best paper award granted by Services Special Interest Group (SERVSIG) of the American Marketing Association (AMA) for the article: Delcourt, C. et al.., (2016) in Journal of Service Research (2017)
  • Highly Commended Paper (Emerald) (2014)

Cours ULiège

Bases de marketing, 30h Th, CADIAT Anne-Christine , DELCOURT Cécile, DESSART Laurence, Suppl: CADIAT Anne-Christine , FERRARA Charlotte

Project management in marketing : a research and practice-based seminar, 30h Th, DELCOURT Cécile

Marketing Research, 30h Th, DELCOURT Cécile

Consumer Behavior, 30h Th, DELCOURT Cécile

Services and Brand Management, 36h Th, DELCOURT Cécile, DESSART Laurence, Suppl: DELCOURT Cécile