ISO 9001 of SEGI

he SEGI is engaged in a continuous improvement process for the quality of its services that it provides, as well as the efficiency of its organisation. This desire is formalised by the implementation of an Integrated Quality and Information Security System (QSI Integrated System) compliant with standards ISO 9001-2015 and ISO 27001-2013.

The SEGI is thus committed to implementing all means necessary for:

the continuous improvement of customer relations;
the handling of the growth of the business;
the optimal management and constant reinforcement of staff skills;
the constant improvement of the internal organisation;
the optimisation of communication at all levels, including with suppliers;
the continuous improvement of the quality of the service provided to users.

The Manual of the QSI Integrated System lays out the main principles of the system and demonstrates compliance with standards, while the procedures and other operational documents of the QSI Integrated System prove the rigour of the organisation of the SEGI, confirm its good practices and show the competence of its staff.

The Quality Unit, independently, and in close collaboration with the Information Security Unit, vouches to management the proper functioning of the QSI Integrated System in its "Quality" aspect by its command of operations, the systematic detection of errors and implementation of corrective actions to remedy them or prevent their occurrence.